Refund policy

 

At HypeSeason, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging when applicable.

• You must provide proof of purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and the issue

We will review the information and, when appropriate, offer a replacement or refund.

Refunds

Once your return or claim has been approved, the applicable refund will be issued to your original payment method.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other applicable reasons. Any product-specific restrictions will be stated on the product page or communicated before purchase.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after processing or shipment has begun.

For return or refund questions, contact [your support email].